Privacy Policy

Last Updated: October 13, 2026

Who we are

Our website address is: https://diamondmarineservices.com

Diamond Marine Services (“we,” “us,” or “our”) provides professional consulting services related to U.S. Coast Guard Merchant Mariner Credentials (MMC), sea service documentation, regulatory compliance, and related maritime matters. Our business address is 121 E Willets Drive, Red Hook, NY 12571. Contact: mmc@diamondmarineservices.com or 646-335-6341.

Information We Collect

We collect information you provide directly (application materials, forms, sea service records, supporting documents, contact details, and communications) and limited technical data from website visits (such as IP address and browser information for spam detection and basic analytics).

For clients using our services or any client portal/tools, this may include personal information necessary to assist with USCG applications and related processes. We do not sell personal information.

How We Use Your Information

We use information to deliver our services, process applications and documentation, communicate with you, maintain records as required for regulatory or administrative purposes, improve our operations, and comply with legal obligations.

Information about our clients is an important part of our business. We are not in the business of selling clients` personal information.

Use of Artificial Intelligence and Automated Tools

To assist in delivering our services efficiently and accurately, we use artificial intelligence tools, including Grok bots and similar automated tools powered by xAI (and potentially other comparable providers). These tools help with tasks such as reviewing and analyzing forms and documents, performing sea service calculations and checks, supporting portal access and data retrieval, policy research, and other administrative or analytical processing.

Important disclosures:
  • We take steps to shield, minimize, or redact personally identifiable information (PII) before it is processed by these AI tools where practical and feasible for the task.
  • AI tools assist our team; they do not replace human review or professional judgment for final client deliverables or submissions.
  • AI outputs can contain errors, omissions, or inaccuracies. Clients are responsible for reviewing all materials and confirming accuracy before relying on them or submitting them to the USCG or any other party.
  • Data processed through these tools is subject to the privacy practices and terms of the AI provider (for example, xAI`s privacy policy). We select and configure tools with an intent to limit unnecessary exposure of sensitive data.
  • By engaging our services or using our website/portal, you acknowledge and consent to this use of AI and automated tools as described.
We will never share or sell mobile data for marketing purposes.

How We Share Your Information

We do not sell personal information. We may share information with:

  • Trusted service providers who assist us (including AI tool providers, cloud storage, email, or other technical vendors) under appropriate confidentiality expectations.
  • Regulatory bodies or as required by law, subpoena, or legal process.
  • Other parties with your notice and opportunity to opt out, except where otherwise required or permitted by law.
Visitor comments (if any) may be checked by automated spam detection services. Comments and related metadata may be retained indefinitely to support moderation.

Data Security and Protection of PII

We implement commercially reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure. These include efforts to shield PII from AI tools as noted above.

No method of transmission or storage is 100% secure. We cannot guarantee absolute security of our systems or those of any third-party provider, including AI tool providers. You are responsible for protecting your own account credentials and devices.

Data Retention

We retain information for as long as needed to provide services, maintain business records, or meet legal, regulatory, administrative, or security requirements. Certain records related to USCG applications or compliance may be retained for extended periods as required or prudent. Comments and associated metadata may be retained indefinitely.

Your Rights

If you have an account on our site or have provided information, you may request an export of the personal data we hold about you or request deletion, subject to any data we are required to retain for administrative, legal, regulatory, or security purposes. You may also request corrections of inaccurate information. Contact us at the address below to make such requests.

Limitation of Liability and Hold Harmless

By using our website, portal, or services, you acknowledge the use of AI and automated tools described above and agree to the following:

To the fullest extent permitted by law, Diamond Marine Services, its owner(s), officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, losses, or claims arising from or related to:

  • Use of AI tools or automated processing (including Grok bots or similar tools), including any errors, inaccuracies, omissions, or hallucinations in outputs;
  • Data breaches, unauthorized access, or security incidents involving our systems or those of third-party providers (including AI providers), except to the extent caused by our gross negligence or willful misconduct;
  • Any reliance on AI-assisted materials without independent client review and verification;
  • Or any other matter relating to the handling, processing, or transmission of information through third-party tools or systems.
You agree to hold Diamond Marine Services, its owner(s), officers, employees, and agents harmless from and against any claims, damages, losses, costs, or expenses (including reasonable attorneys` fees) arising out of or related to the matters described above, or from your use of our services, website, or portal, except to the extent caused by our gross negligence or willful misconduct.

This limitation and hold-harmless provision applies to the maximum extent allowed under applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent version. Continued use of our website or services after changes constitutes acceptance of the updated policy.

Diamond Marine Services

121 E Willets Drive, Red Hook, NY 12571
mmc@diamondmarineservices.com
877-335-6341